Returns & exchanges

Please contact us as soon as possible if there is a problem with your order. We want to handle issues fairly and quickly.

Change-of-mind returns

Change-of-mind returns or exchanges may be accepted only when the item is unused, unworn, unwashed, in original condition and suitable to be resold. Please contact us within the return window shown on the product page before sending anything back.

For hygiene reasons, items that cover the face, sit close to the hair or skin, or are otherwise hygiene-sensitive may not be eligible for change-of-mind return once tried on or opened.

Made-to-order cancellations

Most FarhaModest pieces are made to order. Please contact us within 48 hours if you need to request a cancellation. Once production has started, cancellation may not be possible unless we agree in writing.

Faulty or incorrect items

This does not affect your rights under Australian Consumer Law if an item is faulty, not as described, unsafe, or otherwise fails to meet consumer guarantees.

If an item arrives faulty, damaged, incorrect, or materially different from its description, contact us with your order number and clear photos so we can assess the issue and arrange the appropriate remedy.

Return postage

For accepted change-of-mind returns, the buyer is responsible for return postage and for any loss in value if the item is not returned in its original condition. If the issue is our error or the item fails to meet consumer guarantees, we will handle the remedy required by law.